SkyRadar

RMA number must be requested within 30 days of the purchase. After receiving a return label, the package must be returned within 7 days. Items must be returned in a reasonable like-new condition (in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included, and free of damage, scratches, etc). For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Items that have been damaged by use should not be returned.  Any ‘extras’ or promotional items that were included in the purchase must be returned with the order. Generally you should return the items to us the same way we sent them to you - in the same condition and with all the original contents.

There is no restocking fee for items returned in reasonably like-new condition (as described in the Return Conditions) within 30 days. Restrictions apply.  We reserve the right to refuse to issue credit for any item that has been misused or damaged.  We also reserve the right to charge a restocking fee of up to 15% on returns with missing or damaged components, or if items are not returned in its original packaging.

Exchanges in Case of Shipping Damage

Most claims are resolved within two weeks from initiation to ensure that you are completely satisfied.

To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the  merchandise has been  received, evaluated and processed by us.

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1)    Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of your purchase date, include the following information to get your RMA number: Full name, address, e-mail address, daytime phone number, purchase date, serial number, and reason for requesting a return.

2)    You will be contacted with any questions or clarifications if necessary. We will then mail you a pre-paid UPS or FEDEX return shipping label.

3)    Affix this label to the original box and drop it off at your nearest UPS store within 7 days of receiving the return label.

4)    We will inspect the returned merchandise to ensure it meets the Return Conditions listed below. You will be notified if there are any issues that would deduct from your qualified final refund amount. If all the conditions are met, you will be issued a full refund of your purchase price, subscription fees, and any shipping/handling charges.

We are unable to accept returns or exchanges on the following:

·     Items damaged by use (not as a result of shipping).

·     Items that have been modified or customized.

·     Items damaged due to improper packaging on the return shipment.

·     If any components or accessories are missing in the return package, their appropriate value will be deducted and a restocking fee may be applied.